Managing post sales activities for global customers is challenging for the large organizations. As a telecom equipment and technical services provider, METAMORFS has developed unique expertise and experience as well as a network of partners that enable METAMORFS to provide these telecom products & solutions for OEMs on a global basis.
METAMORFS has built more than 9 years of expertise to offer range of services that include physical restoration, reconfiguration, testing, repair and exchange services for the repair of voice, data, video, broadband, central office switching, transport, power/ring, wireless, and wireline equipment.
Upon receipt of faulty units at our facility, units are inspected then routed to the system or technical area of expertise for full diagnostics. Throughout the strict test and repair processes, each unit is screened for failure as well as potential intermittent issues. Certain common components known to have outlived reliability or near end-of-life are replaced to ensure full functionality for the life of the METAMORFS warranty.
Items received that we do not have in-house repair capability, may be introduced into our NPI process for in-house repair support or outsourced to an established and qualified third-party or OEM repair resource.
Our supply chain management organization manages the end-to-end repair and exchange operations, the issuance of RMAs, international documentation and customs requirements, shipping & receiving and warranty management.
All equipment repaired or exchanged meets Service Provider and OEM standards as we strive to return a fully functional and like-new unit for every piece of equipment received.